SHIPPING POLICY AND INFORMATION

SECTION 1 – AUSTRALIAN SHIPPING

We have a 1 business day handling time on processing and shipping all orders, excluding weekends and public holidays (unless otherwise stated).

If you have special delivery instructions you can sign up to a MyPost Account with Australia Post and make changes to your deliveries.

Although great care is taken to ensure all deliveries get dispatched in the allocated time period; in times of higher than normal order volume we hold the right to extend the 1 business day processing time.

SECTION 2 – INTERNATIONAL SHIPPING

Please Note: Biotanica provides fast, secure internationally shipping, using Australia Post. We charge a flat rate of AU$12 for the first product and than a discounted rate for each additional product.

SECTION 3 – PROBLEMS WITH YOUR ORDER?

Please contact us, so that we can resolve any issues with your order. We will be back in contact with you within 24 hours.

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